Frequently asked questions and answers Wholesale Imhof & Stevens
Ordering & Delivery
Do you supply to individuals?
No, we as an international wholesaler supply only to trade, i.e. B2B - Business to Business.
Do you also deliver outside the Netherlands?
Yes, for 10 years we have been supplying various industries such as DIY, e-commerce, garden centers, florists and various retailers throughout Europe and beyond!
How can I order from you?
Become a customer at Imhof & Stevens. As a reseller or professional end user, we welcome you as a new customer.
Click on - become a customer - and fill in the application form. We will then contact you as soon as possible so that we can meet offline as well as online at short notice!
PLEASE NOTE: Individuals can NOT place orders with us.
Do you deliver free house?
Yes, only it depends on the order value and the final destination of your order.
- Netherlands and Belgium from € 500,- free house
- Minimum order amount € 350
- Freight charges are €50 for orders up to €500.
- Germany and Luxembourg from € 750,- free house
- Minimum order amount € 450.
- Freight charges are €55 for orders up to €750.
- Denmark from € 2,500,- free house
- Minimum order amount € 1,750.
- Freight costs are € 175 for orders up to € 2,500.
- France from € 1,250 free house
- Minimum order amount € 750
- Freight charges are €75 for orders up to €1,250.
- Spain from € 1,750 free house
- Minimum order amount € 1,000.
- Freight charges are €125 for orders up to €1,750.
- England and Ireland from € 2,500 free house
- Minimum order amount € 1,500.
- Freight costs are € 150 for orders up to € 2,500.
- Austria from € 2,500,- free house
- Minimum order amount € 1,500.
- Freight costs are € 125 for orders up to € 2,500.
- Switzerland from € 2,500, - free house
- Minimum order amount € 1,750.
- Freight costs are € 175 for orders up to € 2,500.
- Italy from € 2,500,- free house
- Minimum order amount € 1,750.
- Freight costs are € 175 for orders up to € 2,500.
- For other countries, please contact the sales department.
Of course, you can also pick up your order from our warehouse in Diepenheim during weekdays between 8:30 - 17:00.
How quickly do you deliver my order?
We offer fast delivery throughout Europe and far beyond! Within the Netherlands, Belgium and Germany we deliver orders received on business days within 72 hours. For other countries we have lead time of 4 to 7 working days depending on the final destination.
Seasonal decorations by season
Autumn Collection
What is the delivery time of fall decorations?
Within NL/BE/DE you will have your autumn decoration order usually within 72 hours. In other EU countries we deliver within 4-7 business days.
Can I physically view the fall collection?
Sure! Our autumn showroom in Diepenheim is all about seasonal decorations. You are welcome by appointment.
Halloween collection
What types of Halloween decorations does Imhof & Stevens provide?
Our Halloween collection includes pumpkins in various sizes and colors, LED-lit figures, spooky accessories and seasonal decoration materials. Everything is B2B and available directly from stock.
Are your Halloween items suitable for stores and catering?
Yes, our decoration is widely used in store windows of stores, as well as restaurants and hotels that want to create a themed experience in the fall.
Can I order Halloween decorations together with fall items?
Absolutely. In our webshop you can easily mix autumn and Halloween products. That way you put together your own seasonal assortment in one order.
What are the delivery times for Halloween items?
Orders for the Netherlands, Belgium and Germany are usually delivered within 72 hours. For other European countries, 4-7 business days, depending on the destination.
Can I check out the Halloween collection first?
Yes, our showroom in Diepenheim displays the full Halloween line in addition to the fall collection. This can be visited by appointment.
Christmas Collection
Spring Collection
Showroom and Show Car
What is your visiting address?
The visiting address of our showroom is Peckedammerstraat 15a, 7478 DE Diepenheim, Netherlands.
Can I stop by the showroom anytime?
You are welcome to visit our showroom. Make an appointment by filling out the form to visit our showroom! Or call +31 (0) 547 352 322 or email us.
Can you also join us?
With us, personal contact is paramount! We therefore like to meet you offline. That is possible in our showroom in Diepenheim. If that's not possible, we'll just come to you anyway! With our mobile equipped show truck.
Make a show car today visit appointment by filling out the form or call +31 (0) 547 352 322 us.
Payment
How is payment for my order?
We work with different payment methods, this ranges from Direct Payment via iDeal to Business Purchase on Account via Billie.
What payment methods do you use?
We work with the following online payment methods for the B2B stock shop;
- iDEAL - Bank transfer
- Available in: EN
- Credit and debit card
- Available in: DE, AT, CH, NL, BE, FR, UK, IT, ES, PT, SE, DK, FI, NL, PL, BG, HR, CY, CZ, EE, GR, HU, IS, IE, LV, LT, LI, LU, MT, RO, SK, SI
- Klarna - Pay afterwards
- Available in: DE, AT, NL, BE, FR, UK, IT, ES, PT, SE, DK, FI, NO, CH, IR
- PayPal
- Available in: DE, AT, CH, NL, BE, FR, UK, IT, ES, PT, SE, DK, FI, NL, PL, BG, HR, CY, CZ, EE, GR, HU, IS, IE, LV, LT, LI, LU, MT, RO, SK, SI
- Sepa Transfer
- Available in: DE, AT, CH, NL, BE, FR, UK, IT, ES, PT, SE, DK, FI, NL, PL, BG, HR, CY, CZ, EE, GR, HU, IS, IE, LV, LT, LI, LU, MT, RO, SK, SI
- Bancontact
- Available in: BE
- KBC Payment Button
- Available in: BE
- Billie - Business account purchasing
- Available in: DE, NL, FR, AT, SE
- Trustly - Easy payment through your bank.
- Available in: LV, LT, EE, AT, DE, SE, FI, NO, DK, NL, UK